Privacy Policy

Last updated: 12 October, 2025

UriCare Technologies Pvt Ltd (“we”, “us”, “our”) operates UriCare, a preventive health platform that pairs a home urine analysis device with a mobile and web app to deliver health insights.
Contact: Uricare Technologies Pvt Ltd, Registered Address - Plot no.101, Sri Sai Kalyani Residency, Mathrusri Nagar, Madinaguda, K.V.Rangareddy, Telangana ,India - 500049. Email: support@uricare.in

This policy explains how UriCare collects, uses, shares, stores, and protects personal data across our mobile app, website, and connected devices.
It applies to data collected directly from individuals in India and internationally, and addresses Play’s Health apps policy and User Data policy.

Account and profile: name, gender, date of birth, contact details, address, country, and language.
Health and biomarker data: urine test results (biomarkers such as glucose, ketones, protein, pH, etc.), trends, and derived scores (e.g., Health Score).
Lifestyle inputs: diet, sleep, activity logs, medication reminders and adherence.
Medical history: diagnoses, allergies, prescriptions, lab results, doctor notes uploaded by the user.
Device and technical: device ID, OS, app version, crash logs, IP, approximate location (if enabled), cookies on web.
Tele-consultation media: chat logs and call metadata; recordings only if user consent is explicitly obtained and indicated.
Family management: family member data added with consent, relationship, sharing settings.
Payments and orders: ordered items, transaction identifiers, limited payment metadata; card/UPI details handled by payment gateways.

Explicit consent: We obtain clear, informed consent before collecting or processing health data and sensitive personal data. Users may withdraw consent at any time in-app or via email.
Purpose limitation: Data is used only for the specific purposes stated at collection.
Data minimisation: We collect only what is necessary to deliver requested features.
User rights: Access, correction, portability, erasure (subject to medical/legal retention), and grievance redressal.

Core features: syncing urine biomarkers, generating insights and reports, alerting on risks, and personalised care plans.
Tele-medicine: enabling clinician consultations and doctor-reviewed reports.
Family accounts: shared dashboards with consent and role-based controls.
Operations: account management, customer support, security, fraud prevention, and service quality.
Analytics: improving accuracy, performance, and user experience; where possible, we use aggregated or de‑identified data.
Compliance: fulfilling legal obligations, dispute resolution, and regulatory reporting.

We request only the minimum health, sensor, or fitness permissions required for user-facing features and disclose them prominently.
Our privacy disclosures explain what health data is collected, why, how it’s used/stored/shared, and retention/deletion.

Data sharing and third parties
We do not sell personal data. We may share data with:

Healthcare providers/MBBS doctors: to deliver tele-consultations and doctor-validated reports, with user consent.
Laboratories and pharmacies: to fulfil tests, home sample collection, and medicine orders, with consent.
Processors and infrastructure: cloud hosting, analytics, push notifications, payment gateways, SMS/email providers—bound by contracts and security obligations.
Insurers/employers (optional features): only with explicit opt-in consent and subject to strict safeguards and de-identification where applicable.
Legal and compliance: when required by law, regulation, or to protect rights, safety, and security.

Health data of Indian users is stored in India or transferred in compliance with applicable law and adequate safeguards. We implement encryption, access controls, and DPDP-compliant contractual protections.

We retain personal and health data only as long as needed for the purposes described or as required by law (e.g., medical records retention). We document retention schedules and delete or de‑identify data when no longer needed.

Encryption in transit (TLS) and at rest, strong access controls, least-privilege policies, monitoring, and regular security testing.
Vendor due diligence and confidentiality agreements for processors.
Incident response and breach notification within required timelines.

UriCare may be used for children only with verified parental/guardian consent and appropriate controls. Clinical use for minors follows applicable laws.

Access and correction: View and update profile and health data.
Consent withdrawal: Disable specific data sources or revoke consents in settings or by emailing us.
Portability: Request a machine-readable export where feasible.
Deletion: Request deletion of your account and data (subject to legal/medical retention).

OS-level permissions (e.g., sensors, Bluetooth, camera) can be managed in device settings; some features may not function without required permissions.

We use essential cookies for security and operations, and analytics cookies (with consent, where required) to improve services. Browser settings and in-site controls can manage preferences.

Third-party sites and SDKs have their own policies. Review them before use. We assess SDKs for data access and minimise collection.

Grievance Officer/DPO: Rajasekhar Trivedi, Email: support@uricare.in, Address: Uricare Technologies Pvt Ltd, Plot no.101, Sri Sai Kalyani Residency, Mathrusri Nagar, Madinaguda, K.V.Rangareddy, Telangana ,India - 500049. We aim to respond within 7 days.

We may update this policy. Material changes will be notified in-app or via email with the updated effective date.

Privacy inquiries: support@uricare.in
Data access/erasure requests: support@uricare.in
Postal: [Uricare Technologies Pvt Ltd, Plot no.101, Sri Sai Kalyani Residency, Mathrusri Nagar, Madinaguda, K.V.Rangareddy, Telangana ,India - 500049]

Developer declarations

This policy is linked on the Play listing and in-app, reflects actual data practices, and aligns with the Health apps declaration and User Data policy.

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